Why We’re Building CORE: The Missing Piece in HubSpot’s Ecosystem

At Onsharp, we’ve always believed that technology should make business easier, not harder. Over the years, we’ve helped countless companies harness the power of digital tools to streamline their operations, enhance customer experiences, and grow their bottom line. But as we worked more closely with businesses using HubSpot, we began to notice a critical gap in their toolset—one that was holding them back from achieving their full potential.

Bridging the Gap

HubSpot is an incredible platform, but it’s not without its limitations. One of the most significant issues we’ve seen is the lack of a fully integrated customer portal. While HubSpot’s ticketing system gets the job done for basic support, it doesn’t offer the kind of comprehensive solution that today’s businesses need to truly thrive. Companies are left to cobble together multiple tools, resulting in a fragmented experience that’s anything but efficient.

That’s why we’re building CORE.

The 3 Core Areas a Customer Portal Must Address

For a customer portal to be truly effective, it needs to address three key areas: increasing efficiency, improving the customer experience, and driving growth. These are the pillars that CORE is built upon.

Increase Efficiency

Did you know that businesses lose up to 20-30% in revenue every year due to inefficiencies? CORE is designed to streamline operations by centralizing your customer interactions in one place. No more juggling multiple systems or struggling to find the information you need. With CORE, everything is connected, making your workflows smoother and your team more productive.

Improve the Customer Experience

A fragmented customer experience is a missed opportunity. In fact, 86% of buyers are willing to pay more for a better customer experience. CORE gives your customers the seamless, intuitive portal they deserve. Whether they’re submitting a support ticket, checking their account history, or accessing resources, CORE makes it easy and engaging, leading to higher satisfaction and loyalty.

Drive Growth

A great customer portal doesn’t just support your operations; it drives your growth. Studies show that increasing customer retention rates by 5% increases profits by 25% to 95%. CORE integrates with your existing systems, like HubSpot, to unlock new opportunities for upselling, cross-selling, and deepening relationships. It’s not just about managing customers—it’s about growing with them.

Why Custom Solutions Aren’t the Answer

The reality is that, aside from HubSpot’s basic ticketing portal, the only other option for businesses is to invest in a custom-built solution. But that’s easier said than done. Custom solutions are not only expensive but also complex and time-consuming to develop. They often take several months to get off the ground, and once they’re built, they require ongoing maintenance and updates, which can be costly and difficult to manage over time.

This is where CORE comes in. We’re providing a turnkey solution that eliminates the need for businesses to spend months and significant resources building something from scratch. With CORE, you get a powerful, ready-to-go customer portal that integrates seamlessly with HubSpot, so you can focus on what really matters—growing your business.

Looking Ahead

Our journey to building CORE is just beginning, but we’re excited about what’s to come. By addressing the limitations of existing solutions and focusing on these three core areas, we believe we can help businesses unlock new levels of efficiency, customer satisfaction, and growth. CORE is the missing piece in HubSpot’s ecosystem, and we can’t wait to share more as we move forward.

Stay tuned for updates as we continue to build and refine CORE. We’re just getting started.